How can I permanently remove the Magic Zoom Plus app from my website?

Shopify Apps

Topic summary

A user uninstalled the Magic Zoom Plus app but the zoom functionality remains active on their product pages, indicating leftover code in the theme files.

Recommended Solutions:

  • Contact the app developer directly using contact information on their app listing
  • Reach out to Shopify’s Live Support Team (https://shopify.link/VAAy) for assistance connecting with the developer

Key Points:

  • Magic Zoom Plus is a third-party app, so Shopify support staff have limited expertise with its specific coding
  • The persistent zoom feature confirms residual code exists in the product page template
  • Removing this leftover code promptly is important to fully eliminate the app’s functionality

Status: Unresolved - user needs to take action by contacting either the app developer or Shopify support for code removal assistance.

Summarized with AI on November 18. AI used: claude-sonnet-4-5-20250929.
1

Hello Everybody, I need your help!
I uninstalled Magic zoom plus app but it still active on my website!
How I can remove it permanently?
https://zeyad-3479.myshopify.com/products/copy-of-curly-taba-omuz-cantasi

2

Hey there, @orabah . Thanks for reaching out to the Shopify Community today! It’s good to meet you!

Just to set some expectations for you here, this app you’ve mentioned is a third party application made by one of our Shopify Partners. Shopify Support Staff like myself aren’t trained in these third party apps, or their coding, so our support scope may be limited when dealing with them.

I did take a minute to view the page you linked and I can see that there is definitely still a zoom function occurring on that page. This suggests that you have some coding leftover from the app in your theme files for your product page template. Your best bet to get this removed is to contact the app developer so they can assist you with removing the code.

You can reach out to the app developer in two ways. The first is to use their available contact information on their app listing to contact them. The second, and the option many folks go for, is to reach out to our Live Support Team so we can assist you with getting in touch with the developer, and getting this leftover coding removed.

Whatever option you opt for, it’s best to do it soon, so you can get that coding removed as soon as possible. Let me know if you have any questions! -Imogen