Hi, I am hoping you can help me how do I stop it from printing two packing slips (1 for digital products and 1 for Physical products) for the 1 location for the same order.
Topic summary
Main issue: A merchant wants to stop two packing slips printing for the same order at one location—one generated for digital products and another for physical products.
Recent input: Another merchant reports having a similar duplicate slip issue linked to a shipping protection setup. They say their shipping protection app (ProtectMyOrder) configured it for them and the duplication was resolved.
Key takeaway: The behavior may be influenced by app-level settings or integrations (e.g., shipping protection apps), and vendor support can implement a fix.
Status: No confirmed resolution from the original poster; only a peer recommendation is provided. The discussion remains open with no detailed steps shared.
Notes: No images, code, or attachments are referenced.
We had this same issue with shipping protection. We use ProtectMyOrder (a shipping protection app) and they did it all for us. Worked a treat.