Hi, @Aroha87 .
Welcome to the Shopify community and thanks for reaching out!
I understand you’re receiving an influx of abandoned checkouts from different users who use different names and email addresses. This may be a bot / spam causing a high number of abandoned carts.
Bots are able to create multiple customers and abandoned checkouts. Unfortunately, there is no way to completely block all bot traffic or actions on a storefront. However, I’ll share some options that can help minimize the flow of bots in your store.
Once logged into your Shopify admin, head to the Online Store > Preferences > Spam Protection section. You’re able to enable spam protection for the following:
- Customer account creation, login and password reset.
- Newsletter email address entry and blog comment entry.
A second option is to look into installing apps to help protect your store and checkout from fake accounts and bots. I recommend the app(s): Negate ‑ Bot Protection that includes a 7-day free trial and Shop Protector that includes a 14-day free trial. You can also check out our App Store for additional apps that may interest you.
I’d also like to hear what kind of online business you’ve started, what you’re currently working on and if you need assistance with areas of your store. I’ll be happy to take a look and offer further advice.