I am getting many abandoned checkouts from different “people”, all having different and convincing names, however every single email is: mail##@protonmail.com, where ## is some combination of two numbers, eg: mail01@protonmail.com . Does anyone else experience this? Is there a way to prevent these f…

Which app? Where do you find the IPs and how do you block them?

Every time we issue a discount code, we get a surge of these fake customers. It probably has something to do with google shopping. The last sale we created a week ago and we already have about 200 new customers who created fake accounts and fake check-outs.

I wanted to assist you but, I show that now Shopify made some changes on how to get customers IP address on fake abandoned emails/carts. Now I can’t find it. Before, you just had to go to the customer checkout page and there was an option to get that info.

Sounds like a google bot. Usually they create a fake email address that follows some logic. You may need to create a filter to block those but, it can be annoying as it is always changing.

There’s sites like https://www.joinhoney.com/ and others that gather coupon codes for lots of different stores. These sites will periodically check to see if discount codes are valid (in other words, create a fake checkout and try the code) so that’s another possible source of the checkouts, especia…

In my case, installing the app helped. Shopify’s recommended bot preference is totally useless.

Lucky for you! We also have the app installed and currently at Enterprise plan but we still receive some few abandoned checkouts from bots. Not sure how to combat this type of attack. If you don’t mind, will you share the setting you use in your Blockify app so we can check and compare with ours?

Hi, each store is different but, this is what I found to work for me. Also, the customer service for Blockify is pretty awesome if you need further assistance. I monitor the Visitor Analytics and attention to the Risk score column. I can range from 0 to 100. I find a number for example, 33 and use …

I tried Blockify and it doesnt work because you arent able to access the IP addresses on abandonded cart check outs. Blockify told me the best thing to do is turn on log in before check out which does work but kills conversions. Ive reached out to Shopify multiple times but they dont care. You have …

How can I prevent fake abandoned checkouts from multiple email addresses?

Shopify Discussion

Shepherd-Oxford April 3, 2024, 1:13pm 39

Hi, We have both those items ticked and we’re still getting maybe 20-30 fake abandonned checkouts a day. Any other ideas - prefer not expensive apps! Thanks.

Topic		Replies	Views
Bot issues with fake abandoned checkouts and potential solution Store Feedback product-feedback	33	3723	August 3, 2026
Dealing with potential spam in abandoned carts: should I be concerned? Shopify Discussion troubleshooting	42	2984	June 18, 2026
100s of fake accounts and abandond carts Shopify Discussion troubleshooting	30	1081	August 3, 2026
How can I stop a bot from placing abandoned orders on my ecommerce site? Shopify Discussion troubleshooting	175	3621	July 17, 2026
40 Abandon Checkouts in the same day with the same name but different addresses and items Shopify Discussion troubleshooting	4	486	June 1, 2022

How can I prevent fake abandoned checkouts from multiple email addresses?

Related topics