How can I prevent fake abandoned checkouts from multiple email addresses?

Shopify Discussion
57

Hi @AndrejG1994 , @Aroha87 and all,

I’ve encountered the same problem and solvid it with a Flow automation. It’s not 100 % proofed, but goes like this:

  • WHEN a customer abandons
  • CHECK for e-mail domain and other critera (e.g. address or phone ***234567 etc)
  • CHECK for staff set tag “LEGIT”
  • ADD a customer TAG and ADD a customer note
  • SEND internal e-mail with request to staff for action, i.e. set tag “LEGIT” if legit, otherwise do nothing
  • WAIT 8 hrs (or any time shorter than automated recovery e-mail send delay)
  • CHECK if there’s a tag “LEGIT”
  • IF not THEN DELETE customer

This won’t effectively block anything, but it will sift thru the abandoned carts and take automated + notified action that will delete the fakes. Works like a charm. I usually see 3–4 runs per week with a couple of small client shops with this Flow active.