I am getting many abandoned checkouts from different “people”, all having different and convincing names, however every single email is: mail##@protonmail.com, where ## is some combination of two numbers, eg: mail01@protonmail.com . Does anyone else experience this? Is there a way to prevent these f…

We are having the exact same issue on joice.dk. with @protonmail.com fake checkouts.

Is it somehow possible to ensure that if the checkout contains a “*@protonmail.com”, the draft checkout is not saved?

Hi, there @Pete_Hegn . Thank you for joining the thread! I understand you’re also experiencing a similar issue with a particular email address creating fake abandoned checkouts. In addition to the apps shared above for preventing bots on your storefront ( Negate ‑ Bot Protection , Shop Protector ) I…

Hi, You may try this third-party fraud prevention app if you think the Shopify built-in fraud app is not enough for your case. This fraud prevention app can: -block free, disposable email address -block email address by using email domain (e.g. protonmail.com ) -block blacklisted email address -…

Hi, Just wanted to let you know that the exact same thing has been happening to us during the entire month of juli (our site is www.jackojuno.com ). A bunch of abandoned checkouts with male names (which we thought was strange since our customers are 99% women). We have contacted Shopify Support rega…

Hi, @josefinedracke . Welcome to the Shopify community and thanks for joining the thread! The abandoned checkouts that have been created does sound like it may have been generated by bots. I’m glad you were able to connect with our support team to look closer into the issue. You can also look int…

Hi, @hemgren . Thank you for reaching out and joining the thread! Although there is no way to ban or block all bot traffic, you are able to minimize the number of bots in your store. As shared in my previous post, to help limit the number of bots you can navigate to the Online Store > Preferences…

I’m having the exact same problem with many of those @protonmail.com… I hope Shopify would come up with a solution to prevent “ xxxx@protonmail.com ” making any order. Have a wonderful day.

H, I have the same problem and ticking the spam filter boxes didn’t help. I haven’t yet tried any of the suggested apps. I kind of think this should be resolved by Shopify and not something that I as a customer with payment plan should have to pay extra for. I mean, adding payed apps for extra funct…

How can I prevent fake abandoned checkouts from multiple email addresses?

Shopify Discussion

hemgren July 15, 2022, 11:28pm 8

Same problem here. The problem at the moment is that the fake traffic messes up my analytics. Is there any way of banning accounts with this protonmail to get into the site?

Topic		Replies	Views
Bot issues with fake abandoned checkouts and potential solution Store Feedback product-feedback	33	3741	August 3, 2026
Dealing with potential spam in abandoned carts: should I be concerned? Shopify Discussion troubleshooting	42	2988	June 18, 2026
100s of fake accounts and abandond carts Shopify Discussion troubleshooting	30	1093	August 3, 2026
How can I stop a bot from placing abandoned orders on my ecommerce site? Shopify Discussion troubleshooting	175	3631	July 17, 2026
40 Abandon Checkouts in the same day with the same name but different addresses and items Shopify Discussion troubleshooting	4	492	June 1, 2022

How can I prevent fake abandoned checkouts from multiple email addresses?

Related topics