Hello
how did you use the app to avoid this situation
I wish Shopify should add a way to stop certain domains.
I hear that some of the third party apps devs are making the fake abandomed orders just to sell their apps. I dont know if it is true but it kind of makes sense.
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I have the same problem. And I don’t think I’m alone. A lot of abandoned payments from xxxx@protonmail.com.
Why should we, as paying customers, pay even more to ensure that our webshops are safe? And even pay for Apps that give access to our webshops!
Dear Shopify You simply need to tighten up the security that should be included in the payment. You offer a solution to your customers that is not optimal in terms of security. When you have said A, you must also say B.
That said, we’re happy with Shopify… when it works 
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We are here having the same issue. Not manu but still. Do they do any other harm to the shop? Whats the point of these bots? All is @protonmail.com…
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I don’t think any harm is done. It’s probably doing it to crawl your website. I find it annoying because it throws my reporting off. After installing the program and doing some tweaking I no longer receive these fake orders.
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We experience the same problem from different @protonmail.com aderesses. Been going on for more than a year now and it causes our Shopify analytics not to be correct, and it messes up our email marketing.
Shopify - please solve this issue and do NOT ask me to install apps that cost me extra money - This happens on YOUR platform and YOU should solve this. You must be able to stop these bot attacks (or are the app developers better at developing than you?)
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In my case, all have different email addresses with different shipping addresses from different countries, but billing addresses are same. Miami, Florida.
Fortunately, after installing Blockify I haven’t had any issues. As a test, I turned it off a few times and there it goes again, tons of visits and fake customer accounts and abandoned orders.
Shopify made some changes a few months back. Before I was able to get the IP address when customer account is created/abandoned orders but, now those don’t come up anymore.
So I just keep Blockify installed and turned on.
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Why can’t Shopify do something instead of having to buy another monthly app? I feel like the security team could work in the background to do this for all of us. It seems like an overflowing problem.
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Have the same issue in 2024. Most likely a Bot Protection App causing this to create a need for apps just like it
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I installed the app, found the IPs from the abandoned fake checkouts and blocked them. So far, almost a year later, things are much better.
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I know right! Shopify takes a percentage of our sales. You would think they should take some responsibility as it’s on their servers.
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Just out of curiosity, how many fake abandoned checkouts are you getting and if you’ve installed another app aside from Blockify IP
Which app?
Where do you find the IPs and how do you block them?
Every time we issue a discount code, we get a surge of these fake customers. It probably has something to do with google shopping. The last sale we created a week ago and we already have about 200 new customers who created fake accounts and fake check-outs.
I wanted to assist you but, I show that now Shopify made some changes on how to get customers IP address on fake abandoned emails/carts. Now I can’t find it. Before, you just had to go to the customer checkout page and there was an option to get that info.
Sounds like a google bot. Usually they create a fake email address that follows some logic. You may need to create a filter to block those but, it can be annoying as it is always changing.
There’s sites like https://www.joinhoney.com/ and others that gather coupon codes for lots of different stores. These sites will periodically check to see if discount codes are valid (in other words, create a fake checkout and try the code) so that’s another possible source of the checkouts, especially if you’ve noticed it’s happens more after you have a new code.
Hi, We have both those items ticked and we’re still getting maybe 20-30 fake abandonned checkouts a day. Any other ideas - prefer not expensive apps! Thanks.
In my case, installing the app helped. Shopify’s recommended bot preference is totally useless.