I find it difficult to believe that there is no fraud involved. There are several strings from several didn’t Shopify customers with this same issue. This is more than an ‘occasional error’ with UPS.
Topic summary
Merchants report receiving paper UPS invoices for shipments not tied to their Shopify orders, with charges sometimes reversed but recurring. Shipments often originate far from the merchants’ locations and do not appear in UPS online shipping histories.
Conflicting explanations:
- One merchant was told by Shopify support this can be occasional UPS billing errors, not fraud.
- Multiple merchants and UPS reps dispute blame: some UPS agents point to Shopify; merchants argue it’s a UPS loophole enabling fraud via manually filled paper waybills using any UPS account number (even closed accounts).
Actions taken and outcomes:
- Contacting UPS to cancel/credit charges; some invoices cleared, others reappear (e.g., $837 in new charges).
- Escalations to UPS fraud department; verifying tracking shows acceptance scans in distant states.
- Filing an FTC (US Federal Trade Commission) complaint; sharing the report with UPS prompts quick bill cancellation.
Shopify involvement:
- A Shopify staff member advises contacting authenticated Shopify support to escalate to the shipping team and provides a template and Help Center link.
Status: Ongoing; no definitive root cause confirmed. Merchants continue monitoring, disputing charges, and escalating with UPS and Shopify.
1 Like