Hello, we have recently, (the last two weeks) had a surge of high fraud users that we have been using a third party app to manually go through and remove, refund etc.
Talking with Shopify they can only seem to offer support on their plus plans?
This seems pretty cheeky, as they tell us they are high fraud.. is there anyway for high fraud orders to get stopped before they go through. We don’t mind letting real customers (that may of been flagged by accident as high risk) contact us directly, but any help on how we can deal with high risk orders?
For any high risk of orders, you want to always carefully examine what is going on. Is there a pattern with the high-risk orders coming in? IP address, Shipping and billing address mismatch, etc…
If you want to read more about this, you can do so by reading up on how to configure your shop and learn how to deal with risky orders.
