Hi, How can I stop Shopify selling a product even if it is ‘Out of Stock’ I do not have the ‘Continue selling when out of stock’ box ticked as these items are quite often clearance items that we will never have again. I had 1 item which was sold twice even though the qty in stock was 1 which ended up as zero after the first sale but the item ended up being sold again some days later. and now is set to ‘committed’
Topic summary
Multiple Shopify merchants are experiencing a critical inventory management issue where products continue to sell even after stock reaches zero.
The Problem:
- Items sell beyond available inventory despite having “Track Quantity” enabled and “Continue selling when out of stock” disabled
- When inventory hits zero, the system shows “1 in committed” and allows additional sales
- This primarily affects clearance items that won’t be restocked
Attempted Solutions:
- One user confirmed both “Track Quantity” is checked and proper inventory settings are configured
- A screenshot was shared showing the inventory settings (though details unclear)
- Reference provided to Shopify’s inventory tracking documentation
Current Status:
- The issue remains unresolved and is affecting multiple store owners
- Merchants are forced to issue refunds and provide discount codes to affected customers
- No confirmed fix or solution has been identified
- Store owners report this damages their business reputation and creates ongoing customer service burden
Hi @valentinewigs ,
Did you have Track Quantity check? Here is the documentation.
Yes that was ticked and a qty of 1 was put on. This was sold and therefore no more should have been sold but the next we knew we had an order for another 1 even though the qty had gone to zero, it had placed a 1 in committed. This has happened a few times with different products and as far as we are aware it should not happen unless we have a setting somewhere else we need to set.
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Following. This continues to happen to us. I updated an item’s inventory to 0 this morning. This afternoon one sold. Inventory continues to show zero. Track quantity is ticked, continue to sell… is not ticked. WHAT GIVES???
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I am having the same issue!!! It’s very frustrating and makes my Boutique look bad that i have to continue to refund customers!!! Did you ever find a fix for this???
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Did someone help you find a fix for this?? I’m at my wits ends!! I’m constantly having to write customers emails, give a future discount code and refund them!!
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