Hi Trevor, looking forward to the update. Can we expect to see a solution, or should we expect to only see an explanation of the events that transpired? The words “FAQ” and “help address” aren’t inspiring confidence that this is going to be an issue that Shopify fixes on Shopify’s side using Shopify’s time and resources.
So far I’ve seen a lot of blame on Google which is weird because our traffic dropped before the core update. Our first major traffic drop was the 13th into the 14th. The google core update rollout was officially started between the 15th and the 22nd, finishing on the 28th.
I know you guys are doing what you can, but the sooner we get guidance the better. I have a client who has pretty much demanded I submit almost 50,000 301 redirects for them today, one for every page and every single version of WPM that was released, they’re desperate and getting ready to furlough people due to the reduced traffic. I’m having to play defense for Shopify here and so far it has not been easy.
I’ve watched this client make a ton of sales on Shopify. They’re one of my top clients as well. Lets get this fixed so we both don’t lose an excellent customer.
