I am running into an issue with offering refunds. If a customer comes back into my store with an item to return and no receipt, I have to do a payout, or remove money from the till rather than do a proper return or exchange. Is there a way for me to perform a return without a receipt or customer inf…

Hi, @LCG ! Julie here from Shopify Support. Great question. At the moment, a POS order can only be refunded through the original order that was placed. If a customer doesn’t have a receipt, you could always search for the order through the POS app using the product title. Without orders being tied…

$39 a month is too much for this functionality that should be built in.

We agree it should be native! However since we’re a third party we made this as a solution for our merchants that need it, and this was the amount that made it cost effective to build, maintain, and support for the wider community. Especially since we expect it will eventually be replaced by native …

Hi Julie! Add my name to the list please! A custom refund option is essential!

I’m a little surprised that it is still so difficult to make a return or exchange. It should just be an option/button on the app. You have a whole bunch of brick and mortar stores that came over to you after Intuit ended their POS system, so you need to cater to that group as well as your online sto…

That is insane. I’ve read some replies saying they have been fighting for this since 2015. I can’t even wrap my brain around it being an issue for that long.

Exactly! They shouldn’t have asked for all the extra business if they couldn’t handle it and make their app friendly for stores that aren’t online

Still no fix for this? unacceptable

I don’t disagree! We fully hope / expect it will become native functionality in the very near future. In the meantime we have provided this solution for merchants; we’re not Shopify so I can’t control how soon they update the POS but I know it’s on their radar and we fully expect our app will become…

How can I process a return without a receipt in my store?

Shopify Discussion

Cabana19 April 10, 2024, 5:52pm 52

Please continue to request a change. Though I have been doing it since 2020…losing hope:(

Topic		Replies	Views
How to handle manual returns in a gift shop without a receipt? Retail & Point of Sale	15	288	October 16, 2024
POS Returns or Exchanges Without a Receipt Accounting & Taxes quickbooks , Setting-Up	19	661	April 21, 2025
Store Credit Shopify Discussion discounts	54	939	January 30, 2024
Add Option for Custom Refund on Shopify POS Store Feedback product-feedback , copy-feedback , design-feedback	3	222	December 8, 2025
Feature request: Returns system improvements (damaged goods, no receipt) Retail & Point of Sale	3	57	June 6, 2025

How can I process a return without a receipt in my store?

Related topics