How can I process an internal claim with Evri for a stalled parcel?

Shopify Discussion
1

Hello community, I hope you can help me.

I have sold an item and purchased Evri label via shopify. The parcel hasn’t moved for 3 weeks now and contacted Evri, they advised me to process the internal claim process via shopify. Please can anyone tell me how to go on about doing this?
Thanks in advance.

2

I don’t think there’s a way to start a claim from inside the admin, you may need to contact Shopify support and ask them to initiate that claim.