Is there anyone out there that can help me with setting up my shipping/delivery/checkout? Because I have tried all of the steps and nothing is working or connecting. I have signed up for a UPS account and it says that it is connected on UPS side but not on my shopify side. Please help me. I have been working on my store for about 2 months and no sales because I didn’t know that my shipping/delivery/checkout were not completed. I really need to make this work, so any help will be very much appreciated. Thanks in advance for your help. Fingers crossed that someone can help me.
My link to my store is: https://skyblue-4278.myshopify.com/
Hi @Hdecker5 , after take a look at your store I have a few suggest hope can help
- Design your own brand logo
- Add call to action button in your main banner image on homepage
- Add background color to Add to cart button to draw attention
- Change email to your domain email in Contact information page
- Change cent of your product price all the same value, example: $xx.99, or $xx.95…
Hi @Hdecker5
I am delighted to welcome you to the Shopify Community! Thank you for reaching out to us here for assistance.
I understand that you are trying to set up your shipping settings on your store, but are encountering some difficulties when trying to do so. I would be happy to provide some advice here and point you in the right direction!
You mentioned that you have signed up for a UPS account, and it is showing as connected on the UPS side of things, but not on your Shopify store. Can you please confirm what Shopify plan your store is on, and whether or not you have Carrier Calculated Shipping enabled as a feature on your store? I ask this because access to the Carrier Calculated Shipping API is required for all third-party shipping integrations, so this could be why the connection is not working.
Can you explain how you are connecting UPS in your Shopify store? Are you using the official UPS shipping app maybe? Check your UPS account credentials within the Shopify app integration to ensure that they are entered correctly. Double-check that the information you have entered matches the information on file with UPS.
If you are in a region where Shopify Shipping is supported, then you could consider using that to avail of Shopify’s carrier accounts, instead of using your own. Shopify Shipping is a built-in feature that simplifies the shipping process for merchants. It provides discounted shipping rates, automatic carrier shipping rates, and the ability to purchase and print shipping labels without leaving your admin. It integrates with major carriers like USPS, UPS, and DHL.
It’s important to make sure that the locations you sell to have valid shipping zones & shipping rates, otherwise customers will not be able to place an order on your store. Feel free to explain your shipping setup so far, and even share relevant screenshots of your setup so I can get a closer look at what is happening, and do my best to provide support!
I think your store looks great by the way! I love the clean, simple look that you have created. It’s easy to navigate and highlights your products nicely. I wasn’t able to find an ‘About Us’ page on your store. Telling your story is important, and it will keep customers coming back to your brand. I see you already have some information within the main and footer menus which is great, but I will share this guide with you on how you could expand your story by having an about us page.