We are asked proof of address for the account owners. The only option is utilities bill but one of the owners does not have any utility bill on her name. I’ve tried submitting municipality tax letter but it is not accepted. Also created a ticket about this but received no reply for a week. Can someone please guide us in the right direction? We’d like to start using our account as soon as possible.
Hi @laforge ,
While we cannot provide account-specific guidance through the community forums, it is great that you have a ticket created because you have a direct line with our Support who are in the best position to help.
I appreciate your sense of urgency in this matter, and please rest assured that we are working as quickly as we can to respond to your ticket. Keep an eye on your inbox and do be sure to outline all your concerns and ask as many questions as you need when you get a follow-up email.
In the meantime, how is the rest of the store setup going?
Thanks Andrew. Someone from the spupport team has responded over the weekend and our account is activated. We’re in process of creating text content for our store including all the translations. In the meantime, now we’ll go ahead and start tinkering with the template we have chosen.
Thanks again and have a great day!