Hi Olivia! I need your help with Shopify Capital. My store has successfully received seven capital fundings from Shopify Capital in the past, and I have paid them all off on time through sales generated on my store. However, it’s been several months since I received any new funding offers. I find it strange as my sales have been consistent throughout the previous loans. Could you please check if there is anything wrong with my account? Also, can you suggest any steps that I can take to receive more funding options? Thank you!
Topic summary
Eligibility and access to Shopify Capital in the UK, plus next steps when no new offers appear despite prior funding.
- Availability: Shopify Capital is region-based and currently offered in Canada, the United Kingdom, the United States, and Australia.
- How offers appear: Funding is invitation-only. Eligible merchants receive an email and see a prompt on the Shopify admin Home. Offers can also be viewed under Settings > Capital > Offers.
- No set threshold: There’s no specific sales amount or proactive application process to trigger an offer. If no invitation appears, you’re not eligible at this time.
Follow-up case: A merchant who received seven prior fundings reports months without new offers despite consistent sales. The public support representative cannot access internal eligibility decisions and cannot diagnose account-specific issues.
Action items:
- Check Shopify admin (Home and Settings > Capital > Offers) for open offers.
- If none are present, contact Shopify’s Live Team to open a ticket and have a Capital specialist review the account.
Status: No definitive resolution; eligibility is determined internally, with escalation recommended for individual review.