good day, I really need to contact a live person from shopify support, I can’t find it, only hints on the shopify website, I really need to solve an important matter
I’m currently using shopify for $1 on my accounts, but I was charged for the full version, I don’t know if it’s on an old one that I’m not using, I need to find it, cancel it and best return the money because I really don’t use it and I don’t know from which account it was charged.
Hi @Nikosnikos ,
Thanks for reaching out to our Community Forum. You can always reach out to our live Support team using the Virtual assistant on this link.
However, now that we are here, I’m more than happy to assist you as much as I can. It seems like you’ve been charged a subscription fee for one of your stores, but you’re not sure which one. To find out which stores are linked to your email address and their current status, just enter your email address here: Store Lookup Tool. This tool will give you a list of your stores.
Once you have the list, you can decide which store you want to keep open and running, and which ones you want to close. Remember, only the store owner can close a store by following steps from this guide here.
If you’re looking for a refund on your bill, this is not something we can do here over Community as we cannot authenticate merchant accounts. So to protect the privacy of your sensitive information, we aren’t able to access your store.
It’s important to note that Shopify generally doesn’t provide refunds, as mentioned in our TOS, which you can check out here: Terms of Service. However, depending on the store’s status when it was closed and if any sales had been made for the billed period, our team would be happy to look into the availability of a refund for the latest charge. Again to contact them, please visit this link and log in to your account to create a support request.
Let me know if that helps.