My visa card has been hacked and used to pay shopify fee. I tried to contact human support but failed. First they need me to open trial store. Then the robot chat support constantly told me to select a store to connect with Support advisor but I don’t know where that “select a store” is! Please he…

Hi there, @JustinGo . This link should hopefully work and allow you to access the live support you need . If not, please do let me know! Thanks.

Contact your Credit Card Issuer/Provider to block the card immediately if it is hacked so that it can’t be misused by hacker.

Contact Shopify Support here: https://help.shopify.com/en/ https://help.shopify.com/en/support/login

Thank you very much for your help! My card was removed, and the account associated with it was closed.

Ivy can you please help me. I can’t access my recovery or authentication codes and can’t log in. Every time i try to go to live support on shopify it just gives me a bot that has done everything but help me. I tried to press forget my password, but then it ends up asking me again for authentication …

How can I reach human support to resolve a hacked visa card issue?

Store Feedback

JustinGo January 11, 2024, 8:42am 3

it’s only used to pay shopify fee for few months now. The card is important, I use for FB ads too. So I don’t want to close it.

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How can I reach human support to resolve a hacked visa card issue?

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