Is there a way to contact anyone from Shopify? I cannot get into my business account and none of the codes are emailed to me so I don’t know what to do.
Hi there, @TiffRuss .
Upon setting up the 2FA, we will have sent through a list of one-time recovery codes and will have asked you to save these. Using these codes will give you immediate access to your account.
If you do not have access to the codes, then you will need to reach out to live support. Our live support can be reached here. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support.
If you’re having trouble accessing the live chat can you please try the following troubleshooting steps?
- Clear your cache and cookies on your browser. After this, completely reboot the browser.
- Try on another web browser or an incognito window.
- When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
- Try another device or on the Shopify Mobile app.
- Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)
- Ensure there are no pop ups being blocked in the web browser.
- Ensure you do not have any firewalls or pop up blockers enabled on the device
After carrying out all of these steps, try accessing live chat here. Please let me know if this works for you - thanks!