How can I reach Shopify support for currency change?

Technical Q&A
1

""You’ve made your first sale, so you need to contact support if you want to change your currency. “”
How can i conntact with shopify?

2

Hey @hoangpx !

Cal here from Shopify, thanks for reaching out to us. You can reach our live support team here, who will be happy to assist with switching your currency. Alternatively, I’d also be happy to assist you here. Why are you switching your currency? Are you trying to target a different market?

This feature is locked in the admin if you have already made sales, even a test order. The reason for this is so you can reach out to our support team and chat with us about the effects this will have on your business if you were to change currencies after sales have been made.

  • Reporting: With changes between currencies, our reporting doesn’t factor in the difference between currencies. So if you had €500 processed, that would show as €500 in reports. Say the next day, you switch to USD, the report would still read as €500 for previous processing. Since €1 is not equal to $1USD, the reports, in theory, will be wrong going forward.

  • Product Pricing: Since the dollar amount between currencies is not the same, a product price’s value, could mean something different if the currency is adjusted and impact your margins. For example - €20, is not equal to $20 USD. Refunds processed after a currency change will also be affected by the currency change.

  • You will have to manually reprice all of your products.

  • Apps: Some apps may have limitations when it comes to changing the selling currency. If you would like to know how changing the selling currency will affect your apps, you will need to reach out to the App partner to clarify before changing their selling currency.

Let me know if you still want to go ahead with the currency switch, and please share your MyShopify URL here so I can email the account owner with more information!

3

I still cannot find the way to contact with shopify
My store: luxpreset.com
Please send me mail to fix this problem, thank you

4

Thanks! I have emailed the account owner with further information relating to the currency switch.

5

thanks so much

6

You’re welcome. Best of luck with your store!