I believe I may have been blocked from accessing live support and I need help.
I am trying to get money back that was fraudulently taken from my balance account by a shopify store that has stolen another company identity and trying to get my money back and the fraudulent store removed. I need help/instructions with submitting the Take Down Request form after law enforcement fills out the form.
I have been ran in circles for two days straight. From shopify, to stripe, to visa, to celtic bank, back to stripe, back to shopify etc etc. I just get sent in circles.
I guess maybe shopify is tired of hearing from me and opening multiple tickets?
Every time I reopen the chat window for support to ask something it has to be referred to fraud team and it starts a new ticket, which is NOT my intention, but I have questions and need help. Now, the chat window is no longer available to me and I desperately need to contact support.
is there another way to contact support?