Hi Kelsie,
June here from Shopify. I’m happy to help however I can.
For starters, I’d love to know more about what you’re seeing on your end. When you visit Settings > Payments in your admin, what is the first section you see at the top of that page? Shopify Payments? PayPal Express Checkout? Third-party providers? If you’re comfortable sharing a screenshot (obscuring any sensitive details), you’re more than welcome to do so!
Could you also tell me:
- Where is your business located?
- What products do you sell?
- What payment gateway(s), if any, do you currently have active?
With a few more details, I’ll have a better idea of our options to re-enable Shopify Payments for your store. Thanks!