How can I reactivate my already developed online store?

Technical Q&A
1

I have two stores one that was fully developed and the other that hasn’t been done also the developed is linked to my domain.

they were deactivated and I paid the that I thought was the correct but it was not, I want to move it across so I can reactivate the one that has already been developed.

2

Hello, @IamBalanced !

Our team can definitely help you sort this out. There are a couple of options here:

  1. A credit can be applied to the store that you paid for in error, and that credit can be transferred to the store you want to keep. or
  2. A refund can potentially be issued for the store you need to close, allowing you to then pay the subscription for the store you intended to keep.

It’s against Shopify’s Terms of Service to offer refunds on subscriptions, but I believe that our team can make an exception in this case. A refund will likely be faster to process than transferring a credit between stores.

With either option, I recommend closing the store you no longer need first, then getting in touch with our team via the [Shopify Help Center](http://Shopify%20Help Center) for further assistance. If you haven’t yet reactivated the store you want to keep, simply choose the “Continue without logging in” option in the Help Center and our team can help you from there.