Hi,
Fot months i get this message.
Your account has been inactive for more than three months. To unlock your account, enter the ten-digit code sent to info@******.com
I never received any code. i already contacted help center and they said they will email me to solve this. we are couple moths further. you can contact me on this emailaddress: .******@icloud.com
Storename: www.jokidi-store.shopify.com
Hope you can help me
Hi, @Aicha1 !
Thank you for your post, I’m happy to help.
To confirm, do you still have access to the email that the code was sent to? If you do, I recommend checking your promotions/junk folders. If you still cannot locate the email with the code, or if you don’t have access to your email, you will need to contact our live support team through the Help Center. They will escalate your request to our accounts team who can work with you to help regain access to your account. Please let me know if you need the instructions for contacting our support team!
Please note I have redacted your emails from your post to prevent you from receiving unwanted emails, since this is a public thread.
I hope this helps! Feel free to let me know if you have any other questions.