How can I reactivate my inactive online store?

Shopify Discussion
1

suddenly my store get inactive i dnt know why please help me

2

Hi there @happiestshoping !

Thanks for reaching out here in the Shopify Community to share your query.

Could you tell me a bit more about what happens now when you try to access your store, or what was happening when you lost access to it?

Let me know if you might have gotten an email contact from any of our teams about the status of your store.

Try checking in your account email’s spam or other folders to see if any such contact has been filtered there, or let me know if you have not been contacted at all.

We can work together to get you pointed in the right direction for more info on your store.

3

yes when i insert my card it suddenly gone unavailable the store. please check the attachment . https://happiestshoping.com

4

sir reply please it 3 days running my store is inactive

5

Hi again @happiestshoping !

Thanks for getting back to me here and for sharing that extra info.

Could you check for me to see if you have been contacted already by any of our teams in relation to the status of your store?

I’d advise checking in your account owner email address, including the ‘spam’ or ‘others’ folders to see if you have been contacted.

If not, you can reach out for account support using our Help Centre link here.

In cases where you need time-sensitive help, it would also be a good idea to go via the Help Centre, as we cannot always guarantee a timely response here via the Community.

Let me know if you need any more help with this at any point!