How can I reactivate my plan if my payment isn't processed?

Shopify Discussion
1

Hello

I want to reactivate my Shopify plan because my Shopify is deactivate,

And I want to reactivate it but they showing me payment isn’t processed

2

Hi there, @Victor49 .

To make sure you’re able to reactivate your store, I recommend reaching out directly to your bank or payment provider to ensure your payment is accepted on their end and retry. If you’re still experiencing an error you can try using an alternate payment method to process payment.

Once you’ve confirmed with your bank, you can get in touch with our Live Support via chat, email or scheduling a callback for phone support if you need further assistance with your account. We are not able to access account specific information via our community forums, so live support will be best next steps.