How can I recover access to my deleted store email?

Shopify Discussion

Topic summary

Issue: The store owner accidentally deleted the email associated with their Shopify store (via Google) and can’t log in. They’re unable to recover the email through Google.

What’s been tried: They contacted Shopify Account Support using the provided link and waited, but haven’t received a resolution or regained access.

Guidance provided:

  • Community advice pointed to contacting Shopify Support and referenced a help article on account security.
  • A Shopify staff member clarified that, without access to the admin email, resolution requires speaking with Shopify’s live support. A direct link to a form was provided to initiate live assistance and connect with a Support Advisor.

Current status: Unresolved. The user still cannot access the store or recover the email.

Next steps / action items:

  • Submit the live support form and engage with a Support Advisor for account recovery.
  • Await response from Shopify live support; no additional self-service steps were identified in the thread.
Summarized with AI on January 1. AI used: gpt-5.
5

Hey @mafdy .

Thanks for reaching out.

I appreciate the context that you have shared with us as that is very helpful. If you are unable to successfully login to your Shopify store and cannot get access to your admin email address, we will need you to speak with our live support. With that being said, you can get in touch with our live support by navigating to this URL and completing the form.

Once you complete the form, you should see the options to speak directly with a Support Advisor regarding the situation.

Let me know if you have any questions.