I deleted my store by mistake and I am hoping that I can get it back. I would really appreciate it if I could get information about how to unlock my store as it says the store is locked when I try to log in.
Topic summary
Accidental store closure led to a “store locked” login message. The primary guidance is to determine the store’s status via exact error details and a screenshot (with sensitive info hidden) to identify next steps.
Key points from support:
- Data retention: If a store has been frozen/disabled for over 2 years, its data may be removed from Shopify’s servers.
- Reopening a closed store: If the account owner closed it and it’s still on the platform, it can be reopened by paying for a new month’s billing cycle.
- Evidence needed: A screenshot of the current error will help confirm which path applies.
Second scenario raised: A partner closed the store without the poster’s permission.
- Only the account owner can reopen/perform ownership actions.
- If you don’t have the owner login, contact Shopify Support and provide proof of business ownership to request reopening and transfer account ownership if necessary.
- How to contact: Go to the Shopify Help Center, open the AI chat, and type “contact support.”
Status: No resolution yet; awaiting error details/screenshots and ownership verification steps.
Hi @Khushenoy-6
Could you please share a bit more information about what happened to your store account and the message/error messages you are seeing when you try to sign in?
If a store has been left frozen or disabled for longer than 2 years than the data may be removed from our servers after that time has passed. If the store is still on the platform and it was closed by the account owner, then you can reopen it at any time by paying for a new month’s billing cycle.
Could you please share a screenshot (hiding any sensitive information) of the error you are seeing, that will help me get you the correct next steps.
Hi I am not the store owner but my business partner closed my store without my permission
How can I reopen it
Hi @Doug01
In this situation, if you don’t have access to the account owner login you will need to contact our support team and provide proof of ownership of the business to reopen this store.
Only the account owner can take these actions and if your business partner, who has that access, will not open the account you will need to get the account ownership transferred to you.
To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat and type “contact support” to get started.