Hello i need help, I’ve been emailing Shopify and they have been ignoring me. My account was close due to me being a “high risk” just after a day of using it, I’ve accepted it and I still had money on there that I made from sales. Shopify emailed me saying the money can’t be withdrawn into my account because my bank told them my account was frozen. My bank never said that and I called my bank to verify. I requested to get emailed and I never receive an email. I don’t know how to get my money because Shopify is literally ignoring me and I don’t know what to do, Someone please help, Thanks.
If you are still having trouble, you may want to try reaching out to Shopify support on social media.
Shopify support can be reached in a few ways:
-Through the Shopify support page: https://help.shopify.com/en/manual/your-account/contact-shopify-support
-By email: support@shopify.com
-By phone: 1-888-746-7439
The Shopify customer service social media accounts are:
Twitter: @ShopifySupport
Facebook:https://www.facebook.com/Shopify
Instagram: @Shopify_77
Hello, @zay2 .
I understand the importance of getting this resolved quickly, and I know that it can be frustrating to wait for a reply. If you haven’t heard back yet, please know that our support team is not ignoring your messages—the team is handling a high volume of tickets and will follow up with you as soon as they have an update and next steps to share.
I appreciate you checking in with your bank to make sure that everything is okay with the account. If you had not yet received a payout with this account, be sure to review the requirements by clicking on your country here so that you can double check that the account will be able to receive payouts: Supported countries for Shopify Payments.
Hi, @nburton .
I appreciate you sharing some contact options for Shopify Support. I wanted to let you know that some of the options you mentioned have been updated.
This is the current Shopify Help Center page, in case you’re wanting to share it in future posts: Shopify Help Center. Merchants can contact Shopify Support via live chat, email, and callback using that page. The email address and phone number you mentioned are no longer in service, so inquiries need to be sent securely through the Help Center instead.
In the case of an account-sensitive issue like this where a merchant has an existing support ticket, there’s no further action required on the merchant’s part. Creating another ticket would only result in our support team consolidating the tickets into one, so it’s best to keep all questions on the existing ticket.
Thank You, this was helpful!