How can I recover my suspended domain?

Hello !

I need help getting my domain back :disappointed_face: I had a store set up but since I was logging in with my Apple ID somehow I never received an email asking me to confirm my email. So after 15 days my domain is supposedly suspended. I now changed my email address and confirmed it but I still don’t have the domain back :disappointed_face: I don’t know what to do, please help :disappointed_face: I had my online shop all set up I don’t want to lose it :disappointed_face:

Hi, @garayzadan !

Welcome to Shopify Community.

Thank you so much for sharing your question with our network. I would be glad to support you with this today.

Since you haven’t shared any details about your domain, it’s tough to be sure if it is still in your ownership, or in a grace period. The best solution in cases where you are unable to receive the email for domain verification (always remember to double check junk mail), is typically to send the verification email to an alternate email address. You can change the email address by going to Settings > Domains > Domain settings > Edit contact information, though it sounds like you have already tried this successfully.

If you are seeing that the domain remains unverified please connect with our Support team directly so we can assist with personalized troubleshooting.

We look forward to supporting you,