I am a retailer who had built and used the shopify platform for a number of years for my website design and ecommerce sales. For instore sales I used Quickbooks Point of Sale. I used an app called Webgility which connected my quickbooks to my online store to keep track of inventory between the two platforms. Recently I purchased Shopify POS and a shopify specialist assisted with a migration of my quickbooks inventory to the shopify platform. HOWEVER, after the migration all my product images and product from my shopify website were erased. I’m left with my inventory list from quickbooks but my entire website which I spent years working on was erased. HOW CAN I GET MY WEBSITE BACK!?!?! BEYOND DISSAPOINTED WITH THE SHOPIFY TEAM ON HOW THEY COULD MAKE MADE SUCH AN ERROR. And nobody from their sales team will assist me.
Topic summary
Main issue: After migrating QuickBooks inventory to Shopify POS with a Shopify specialist, the retailer’s Shopify website lost all product listings and images, leaving only the inventory list from QuickBooks.
Context: Previously used Shopify for ecommerce and QuickBooks Point of Sale (POS) for in-store, connected via Webgility to sync inventory between platforms.
Impact: Years of website work appear erased; online catalog and media assets are missing, significantly affecting the ecommerce site.
Support status: The retailer reports no assistance from Shopify’s sales team and expresses strong dissatisfaction.
Request: Guidance on recovering the website and restoring product data/images.
Key terms: POS (Point of Sale) system used for in-store transactions; Webgility app integrates QuickBooks with online stores for inventory synchronization.
Resolution: No solution or action plan presented yet; the thread remains open with unanswered questions on restoration steps.