There’s too many shipping rates on my check out page and I think that why my customers are having problems with the choices it’s too many how do I go bout changing it.because all my products take 2 weeks production
Hi, @JL4_2 .
Thank you for reaching out. I am sorry to hear you are having issues with your shipping.
I will have to gather some more information before looking further into this for you. Do you currently offer a standard rate, or do you have multiple rates set up? It would really help if you could send me a screenshot of your shipping rates as well as your URL so I can test on my end.
Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell?
Talk soon,
Hi @JL4_2
Seems like your store is configured with all the UPS shipping services. You can uncheck them under Shipping & Delivery> Manage Rates. Attached one screenshot for a better understanding.
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Thanks I’m bout to do it now
Kindly head over to Manage>Add Rate>Use Carrier or App to calculate rates & choose UPS to see all the services.
I thank you for all your help but I’m just not seeing none of that and I’m clicking and scrolling through everything I feel
Hey, @JL4_2 .
Thank you for your reply, and thank you, @Anindita , for your help!
Thank you for sharing that screenshot. You are almost in the right spot. You will need to click manage and then scroll down to carrier rates. You will see three dots on the right-hand side, and then you can click and select edit rates.
By following those steps, you should be able to edit your rates and select the ones you would like to offer your customers.
Please let me know if you have any further questions or have any troubles with this!
Thanks for the help I feel I got it done right
I reaching out again because you helped and everyone else helped wonderfully.but I have another question a company wants me to provide a CVS file daily if I take the offer they have could you explain what that is and how is and how I’ll go about doing it.thank you
Hi, @JL4_2 .
Thank you for reaching back out! I am glad you were able to solve your shipping issue.
Do you know what they want the CSV file to include? Inventory, products, financials, etc? Once I know that I can provide you with information on exporting that specific file.
Talk soon,