i need help getting into my other shoplify account it says that i don’t have access, i believe someone may have hacked it
Hi, @richforvaa . I definitely recommend reaching out to our live support team for help with this. We can’t see your account details over the Shopify Community, but if you contact us through this page we can assist more. You can follow these steps to request support:
- Start on this page.
- Log in to your account if you can. If you’re unable to, select “I don’t have an account”.
- Select a topic most related to your question or problem.
- Continue to the support options listed under the suggested FAQs and guides.
I also wanted to share some more information that may help in the meantime.
- You can use this page to ensure you’re signing in with the correct email address. If you enter your email address there, you’ll receive an email with any stores it’s connected to. This can help you confirm you’re signing in with the right one.
- If you’re having trouble with your password, you can follow these steps to reset it.
- If you’ve confirmed you’re using the correct email address and password, and it’s still not working, I’d recommend checking your email account for any emails from Shopify. If there is a known issue with your account this is typically where we will let you know.
If you believe your account has been compromised, please follow these steps to secure your account. This guide on account security can be helpful to go over as well.
Please let me know if you have any questions!