Please help get my admin access back
Hi, [email removed]Mirou!
We appreciate you reaching out in our Community Forums here. In cases where you’re unable to access your admin, this would require you to get in touch with our Support Advisors so they can authenticate and look into our internal system. This may need to be escalated to the appropriate team!
Let me know if you have any issues contacting our Support Advisors through the link above?
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A failed monthly subscription payment may be the cause of your store being offline. If your payment is over due for more than 30 days, the shop will become dormant. The steps to activate the store are as follows:
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Use the admin email to log into your store.
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Check settings for any outstanding bills and pay them.
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The store will be reopened.
The Shopify live chat is the fastest way to contact support if you don’t have any bills that are due. They’ll support you in this.