How can I relocate the Shopify Inbox Chat box on my page?

Shopify Apps

Topic summary

  • Issue: The Shopify Inbox chat bubble is covering the site’s GDPR consent banner, and the merchant wants to move the chat widget—preferably to the Contact Us page.

  • Context: The merchant previously heard the request had been forwarded to another team, but no implementation timeline was provided.

  • Request: Seeking options to reposition the chat bubble or limit it to specific pages.

  • Response: A participant asked for the store URL (and password if the site isn’t public) to inspect. The merchant later shared the URL: banglezbazar.com.

  • Definitions: Shopify Inbox is Shopify’s built-in live chat tool. GDPR (General Data Protection Regulation) requires clear consent notices for data processing, often displayed as a banner.

  • Outcomes: No solution or settings-based workaround has been offered in the thread so far.

  • Status: Discussion remains open, awaiting guidance or confirmation on whether chat placement customization is possible and how to implement it.

Summarized with AI on February 7. AI used: gpt-5.
3

Hello,

Sorry wasn’t able to get back to you.

Here is the URL: banglezbazar.com

Thanks