Mam I have a store but it’s in inactive so I need to get my domain back but I can not login my admin then how I remove my domain from the store
Topic summary
Issue: Removing a GoDaddy (third‑party) domain from a Shopify store that’s inactive, where the admin can’t be accessed because the trial ended.
-
A community suggestion advised using Admin > Settings > Domains to add a new domain and delete/disable the old one. This requires store access, which the user doesn’t have.
-
Official resolution (marked as Solution): Shopify Support must access the account to either grant temporary admin access so the user can remove the third‑party domain (e.g., GoDaddy) or remove it on their behalf. Account‑specific help isn’t provided via the forum.
-
Steps to get help:
- Visit the Help Center. 2) Chat with the AI assistant and enter “account concern.” 3) Select “Chat with a Support Advisor” (a screenshot link was provided). Reference links were shared for removing a third‑party domain and transferring a Shopify domain.
-
Another user reported the same problem; staff reiterated the same Support‑only path and steps.
Status: Guidance provided; users must open a support ticket to proceed. The thread is effectively resolved with these instructions.