I have accidentally added 2 facebook pixels to my website and wanted to remove one of them. I looked up the information for deleting the facebook pixel, but the documentation says to go into theme.liquid and search the code in the tag, but there is no facebook pixel code there. I have added the cod…

Hi, @Mego ! Which apps did you delete and where are you seeing the extra Facebook pixel? Are you using the Pixel Helper? If you can pass along the link to your store, I’d be happy to use the Pixel Helper here on my end and take a look! Looking forward to hearing from you.

Hi Julie, Just solved it, so no problem! It was google tag manager that was causing the issue. All solved now thanks!

Hi Julie! We are having a similar problem with our store ( www.joandjax.com ). We were having a lot of problems with our pixel firing twice at checkout, and I could not resolve the problem so I removed the pixel entirely to see if I could isolate where the problem was coming from. We have no pixel in…

Hi, Anna! Thanks for outlining the troubleshooting steps that you’ve already taken. Taking a look at your website, I’m also seeing that there is one pixel currently firing. Out of curiosity, is this the same pixel associated with your Facebook Ads account, or is it a different one? While I’m unabl…

Hi Julie! This was really helpful, thanks so much for getting back to me. The pixel that is firing is the pixel that is currently associated with our ads account. I previewed the original version of our theme and the pixel did not fire, however in the very first customized version we have it did. I…

Hey, @eduard04 ! Thanks for sharing the link to your store. I’m also seeing two pixels firing on your website. To confirm, have you added your Facebook Pixel in Online store > Preferences, following these instructions ? Also, have you added a pixel in your theme’s code? As mentioned above, if you’r…

Thank you for your reply Julie, I cant remember that I added facebook pixel, I might done it before but I couldn’t remember? I already remove Kit and check the unpublished theme Preview. I still saw two Pixel.

Thanks for confirming, @eduard04 . I’d like to take a deeper look into this on my end and dig into some of the apps you have installed. I’ve just gone ahead and sent an email to the email address associated with your Community Forums account. Let’s connect there so we can run through some further t…

Hello, thanks for the info on this thread. If the code below sits in the “Additional Scripts” would this also mean that website purchases are double counted? I’m seeing one unique purchase for every 2 website purchases in my reporting with the amounts initiated in checkout being accurate for the 2…

How can I remove an extra Facebook pixel from my website?

Technical Q&A

eduard04 June 10, 2020, 11:52am 12

Hi Julie, I’m having the same issue. I saw 2 active pixel on my store and i don’t know what is the effect of it when I run Ads. Please check my store ebarleymona.com

Topic		Replies	Views
Borrar el pixel de facebook Preguntas y respuestas técnicas	20	381	March 22, 2024
Shopify Trekkie loading extra tracking Pixels Technical Q&A Social-Media-Strategy	25	1799	December 18, 2024
Facebook Pixel lässt sich nicht löschen Technische Fragen & Antworten shopify-theme	2	101	February 28, 2023
How can I remove an old Facebook Pixel from my site? Store Design	5	132	October 18, 2024
Facebook app is connected but pixel is not tracking (manual added code is) Technical Q&A sales-channels	15	766	May 15, 2025

How can I remove an extra Facebook pixel from my website?

Related topics