I have accidentally added 2 facebook pixels to my website and wanted to remove one of them. I looked up the information for deleting the facebook pixel, but the documentation says to go into theme.liquid and search the code in the tag, but there is no facebook pixel code there. I have added the cod…

Thanks for confirming, @eduard04 . I’d like to take a deeper look into this on my end and dig into some of the apps you have installed. I’ve just gone ahead and sent an email to the email address associated with your Community Forums account. Let’s connect there so we can run through some further t…

Hello, thanks for the info on this thread. If the code below sits in the “Additional Scripts” would this also mean that website purchases are double counted? I’m seeing one unique purchase for every 2 website purchases in my reporting with the amounts initiated in checkout being accurate for the 2…

Hey, @Jimi1032 . The only place your pixel ID should be is in the Facebook Pixel account section in Online store > Preferences. The Additional Scripts field in Settings > Checkout is intended to be used for any customizations that you’d like to have appear on the order status page of the checkout. …

Hi, Julie, I’m having the same issue. I saw 2 active pixel on my store. I spend half hour to read all your conversation with those shopify friends about this issue but I did not find solution I do not mind if the pixel is from a app or not, whatever the second pixel is from, it does not matter I…

by the way, my shop is a new shop, I did not install any app related to facebook, so I think my pixel is not from any app

and the second pixel is manually added by myself at preferences , definitely the pixel is not added by a app, so I no need to uninstall any app

Hey Julie, I’m having the exact issue! I’ve deleted facebook marketing to try to see if the pixel would be removed from my website, but it’s not. My website is sublimesolution.myshopify.com . I’ve even tried to look for the code within the theme, but it’s not there. Please help me out. I’ve been lo…

Hey, @aludream ! Whether you can remove the second pixel really depends on how it was added. Are you able to share your store link with me? I can use the Pixel Helper here on my end to see if I’m able to find the culprit. It would also be helpful if you can share a list of the apps you currently h…

Hey, @ericcoh ! Thanks for sharing your store link. Taking a look at your homepage here on my end, I’m only seeing one Facebook Pixel. Are you seeing the extra pixel on a particular page? If so, which page are you seeing it on?

I ended up fixing it; however, my Facebook pixel won’t record any add to cart, view content or initiate checkout. It’s weird because on Facebook pixel helper, it shows that it works, BUT on events manager, it doesn’t record any of thay

How can I remove an extra Facebook pixel from my website?

Technical Q&A

Tanner22 September 18, 2020, 7:16pm 26

I am having trouble removing a pixel from my website. I’ve tried everything, may I send you my URL to take a look? Thanks in advance

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How can I remove an extra Facebook pixel from my website?

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