I have accidentally added 2 facebook pixels to my website and wanted to remove one of them. I looked up the information for deleting the facebook pixel, but the documentation says to go into theme.liquid and search the code in the tag, but there is no facebook pixel code there. I have added the cod…

I have the same problem. I changed pixel under preferences and thought that would be it. However, when I use the Facebook Pixel Helper extension to Chrome, I can see that both the new and the old pixel are firing. I’ve read tons of community posts here and they all say what you’re explaining; that i…

Hi, @MirceaDanBiz and @Asgeir ! Julie here from Shopify Support. Typically, merchants will only add one Facebook pixel to their store . To make this easier, Shopify allows you to enter your pixel ID in Online store > Preferences, rather than your theme’s code. Once the pixel is added to your online…

Hi Julie, Thank you for your reply and explanation. Yes, I’m using the Facebook Pixel Helper and using it when viewing the frontend of my website. I can see two pixels firing, i.e. the new one as well as the old one. Pls note, I replaced the pixel ID in Online store > Preferences, but not my theme’…

Hey, @Asgeir . Thanks for confirming that you’re using the Pixel Helper. If the pixel is not in your theme’s code, then it really sounds like it’s related to one of these apps; this situation is quite common and oftentimes, merchants will still have these apps installed, even though they aren’t ac…

Hi, @Mego ! Which apps did you delete and where are you seeing the extra Facebook pixel? Are you using the Pixel Helper? If you can pass along the link to your store, I’d be happy to use the Pixel Helper here on my end and take a look! Looking forward to hearing from you.

Hi Julie, Just solved it, so no problem! It was google tag manager that was causing the issue. All solved now thanks!

Hi Julie! We are having a similar problem with our store ( www.joandjax.com ). We were having a lot of problems with our pixel firing twice at checkout, and I could not resolve the problem so I removed the pixel entirely to see if I could isolate where the problem was coming from. We have no pixel in…

Hi, Anna! Thanks for outlining the troubleshooting steps that you’ve already taken. Taking a look at your website, I’m also seeing that there is one pixel currently firing. Out of curiosity, is this the same pixel associated with your Facebook Ads account, or is it a different one? While I’m unabl…

Hi Julie! This was really helpful, thanks so much for getting back to me. The pixel that is firing is the pixel that is currently associated with our ads account. I previewed the original version of our theme and the pixel did not fire, however in the very first customized version we have it did. I…

How can I remove an extra Facebook pixel from my website?

Technical Q&A

Mego March 9, 2020, 8:41pm 6

Hi Julie, I have the same problem but I deleted the apps and the unwanted FB pixel is still there. Any suggestions?

Topic		Replies	Views
Borrar el pixel de facebook Preguntas y respuestas técnicas	20	393	March 22, 2024
Shopify Trekkie loading extra tracking Pixels Technical Q&A Social-Media-Strategy	25	1936	December 18, 2024
Facebook Pixel lässt sich nicht löschen Technische Fragen & Antworten shopify-theme	2	109	February 28, 2023
How can I remove an old Facebook Pixel from my site? Store Design	5	141	October 18, 2024
Facebook app is connected but pixel is not tracking (manual added code is) Technical Q&A sales-channels	15	812	May 15, 2025

How can I remove an extra Facebook pixel from my website?

Related topics