I have accidentally added 2 facebook pixels to my website and wanted to remove one of them. I looked up the information for deleting the facebook pixel, but the documentation says to go into theme.liquid and search the code in the tag, but there is no facebook pixel code there. I have added the cod…

Hi, @MirceaDanBiz and @Asgeir ! Julie here from Shopify Support. Typically, merchants will only add one Facebook pixel to their store . To make this easier, Shopify allows you to enter your pixel ID in Online store > Preferences, rather than your theme’s code. Once the pixel is added to your online…

Hi Julie, Thank you for your reply and explanation. Yes, I’m using the Facebook Pixel Helper and using it when viewing the frontend of my website. I can see two pixels firing, i.e. the new one as well as the old one. Pls note, I replaced the pixel ID in Online store > Preferences, but not my theme’…

Hey, @Asgeir . Thanks for confirming that you’re using the Pixel Helper. If the pixel is not in your theme’s code, then it really sounds like it’s related to one of these apps; this situation is quite common and oftentimes, merchants will still have these apps installed, even though they aren’t ac…

Hi Julie, I have the same problem but I deleted the apps and the unwanted FB pixel is still there. Any suggestions?

Hi, @Mego ! Which apps did you delete and where are you seeing the extra Facebook pixel? Are you using the Pixel Helper? If you can pass along the link to your store, I’d be happy to use the Pixel Helper here on my end and take a look! Looking forward to hearing from you.

Hi Julie! We are having a similar problem with our store ( www.joandjax.com ). We were having a lot of problems with our pixel firing twice at checkout, and I could not resolve the problem so I removed the pixel entirely to see if I could isolate where the problem was coming from. We have no pixel in…

Hi, Anna! Thanks for outlining the troubleshooting steps that you’ve already taken. Taking a look at your website, I’m also seeing that there is one pixel currently firing. Out of curiosity, is this the same pixel associated with your Facebook Ads account, or is it a different one? While I’m unabl…

Hi Julie! This was really helpful, thanks so much for getting back to me. The pixel that is firing is the pixel that is currently associated with our ads account. I previewed the original version of our theme and the pixel did not fire, however in the very first customized version we have it did. I…

Hi Julie, I’m having the same issue. I saw 2 active pixel on my store and i don’t know what is the effect of it when I run Ads. Please check my store ebarleymona.com

How can I remove an extra Facebook pixel from my website?

Technical Q&A

Mego March 13, 2020, 8:05pm 8

Hi Julie,

Just solved it, so no problem! It was google tag manager that was causing
the issue. All solved now thanks!

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How can I remove an extra Facebook pixel from my website?

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