How can I remove an unconfigured cookie consent pop-up from my theme?

Technical Q&A
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Topic summary

A user is experiencing an unwanted cookie consent pop-up appearing on their Shopify store that they didn’t configure and isn’t connected to any installed app. The pop-up duplicates their existing cookie consent solution.

Technical Details:

  • The pop-up uses Polaris UI components (Shopify’s design system)
  • HTML structure includes cs-modal-dialog__modal and cs-cookies-consent-content IDs
  • The code snippet shows reversed/encoded text, suggesting obfuscation or corruption

Current Status:

  • User cannot locate the code within their Shopify theme files to remove it
  • Seeking guidance on how to identify and eliminate this unconfigured element
  • No responses or solutions provided yet in the thread
Summarized with AI on November 21. AI used: claude-sonnet-4-5-20250929.
1

Good morning,

I have a cookie consent pop up which I have not configured. I don’t have an application connected for it, and it duplicates my usual cookie API. When I inspect the source code, this code below appears? how do I make it disappear please? I can’t find it in the code to modify from the shopify theme.

Consentement aux cookies