How can I remove an unwanted pop-up modal from every page of my online store?

[burningkiln]

I’m trying to repair an issue that was implemented by a past employee. A pop-up modal is showing up on every page of our Shopify store. Not only that, but we use Hubspot as our CRM and our main website is built through there and it’s showing up on every single page of the website. I have looked through all of the code in both and I cannot see where it is coming from.

A couple of additional notes:

1. It is an older Shopify theme without the “disable pop-up” checkbox in the theme settings. Ideally, we will update the theme in the near future, but need this remedied until that is feasible.

2. I have looked for evidence that an app was added and deleted, without the code actually deleting with it, but I have no idea what the app would have been called or if it even actually existed.
   

   

[zaczee]

Hi @burningkiln ,

Add this CSS code

Online Store > Themes > Edit code > Assets > custom.css or theme.css

.leadinModal-3902022 { display: none; }

[burningkiln]

It worked! I can breath easy again. I had to go in and add it to our website theme code, as well, but that was easy enough. Thank you!