How to remove the CAPTCHA from my newsletter signup.
The CAPTCHA are all unchecked in my preferences.
Thank you
Hey @chateaudeluz ,
Welcome to the Shopify Community!
Would you be able to share the URL to your online store? As this will allow us to take a closer look at the CAPTCHA to determine the next steps to have it removed. If you have unchecked the option to Enable Google CAPTCHA within the preferences, this should remove the CAPTCHA required to complete the checkout on the online store. It could be possible that the change was not saved, I would suggest making sure that you are saving the changes made when you uncheck the option.
Are you using any third-party applications that include a feature to allow your customers to sign-up? It could be possible that the CAPTCHA is coming from one of the applications if so.
Looking forward to your response.
Thank you Moira.
I did unchecked the Enable Google CAPTCHA within the preferences and it is still showing up.
Here is my website: www.chateau-deluz.com
Thank you
Sandra
Hello Moira
Is there any progress on removing the CAPTCHA from my newsletter signup?
Sincerely
Sandra
I have been in contact with our technical team who will reach out as soon as they have a solution or workaround.
Talk soon,