Can you remove the customer receipt options from the POS and Customer View? When Shopify added the ability for the customer to choose how to get a receipt, it slowed down the in-person interaction. The register clerk has to click an additional button or the customer has to made a choice. We would like to go back to providing a printed receipt only and always. This is much faster. Is there a way to turn off the receipt options?
Hey, @Randall_Barbour .
Thank you for reaching out and bringing this to our attention!
There isn’t a way to remove the email receipt option at this time I’m afraid. However, you can try setting up automatic receipt printing and seeing if that can help speed up some of the interactions. If the automatic receipt printing doesn’t help, then don’t hesitate to get back to me here and I’d be happy to share your feedback with our development team.
That being said, I’d love to hear more about your business! What kinds of products are you selling? Do you have a marketing plan prepared for your store?
We are a consumer fireworks brick-n-mortar store with occasional online sales. When get get to July 3,4th, we will have 1000 customers pass by the registers. We already use the automatic print receipt all the time. The additional step confuses the customer and can cause the register clerk to forget to click the complete sale waiting for the customer to choose. The customer just expects a printed receipt and is read to go. It was presumptive of Shopify to add this feature without it being an “OPT-IN” option. When we get to our busy season, the clerks will be slowed down dramatically. The fewer clicks to complete the transaction the better.
Hey, @Randall_Barbour .
Thanks so much for following up and sharing the additional context!
I can see why having an option to enable/disable receipt options is important to your business, and I’m happy to share your feedback as a feature request with our development team. We greatly appreciate your feedback as they can help us prioritize the development of new features and platform changes. When Shopify moves forward with any updates or changes to the platform, then we’ll be sure to announce them on the Shopify Changelog.
If you have any other questions or feedback, please don’t hesitate to let me know!
Any updates on this? I’m new to Shopify POS and really need this update. My old provider allowed me to disable this step and to print receipts automatically. On busy days, indont want customers to delay the check out process. Please advise.
This is honestly another example of what happens when product decisions are made by people who clearly are not actual users of the product.
In any real brick-and-mortar store with real customer volume, speed at the register is everything. Every extra screen, prompt, or decision slows down the line and creates confusion. This is POS 101.
You will notice that at virtually every major retailer — grocery stores, clothing chains, big box stores — the default experience is simple: the receipt prints and the customer moves on. The customer is not asked to choose how they want their receipt during a staffed checkout. The only place you typically see those options is at self-checkout kiosks, where the customer is already interacting with the screen.
When you have hundreds or thousands of customers moving through registers in a short period of time, adding an extra prompt is not a small UX detail — it materially slows down operations and increases cashier errors.
It’s frustrating that such a basic workflow cannot be configured. Receipt delivery preferences should clearly be a store-level setting (print only / ask customer / email by default).
At this point, it might actually benefit the POS team to spend time working on the floor of real stores during peak hours. The realities of retail become very obvious very quickly.
You are welcome to come visit our store anytime — we would be happy to show the team what real-world POS usage actually looks like.
Absolutely agree with this. This should be a simple thing. Allow us to simply print the receipt automatically. In our business, the brick and mortar store sees a new customer every 2 minutes during the busiest summer days. A one minute delay reduces the number of customers through the line by 50%.