I lost my account which had 2fa that was on my old phone and I was billed so I’m trying to take my card off the acc but I couldn’t get into it and had to make a new one can someone help me take off the card on my other shoplify account
Go to your bank, take off that card, and order a new one.
Hi there @Tj211
Welcome to the Shopify Community.
I understand that you are being billed for a store you no longer have access to, as you don’t have the two-factor authentication device to be able to log in to close the store.
It’s worth checking to see if you have access to the recovery codes for that account, which would have been made available to download when two-factor authentication was set up. You can use one of those codes in place of your mobile device to log in. Alternatively, you may have added a backup method to the account that you can try using.
If the above doesn’t work, then I would suggest reaching out to our support team directly, so that we can assist with getting back into the account so you can close it completely and avoid further billing. You can reach our team via our help center here. You will need to interact with the chat assistant in the bottom right first in order to connect with our team.