How can I remove my credit card and close my online store?

Shopify Apps
1

Please delete my store and remove my credit card

2

Hi, @dsehrawat .

Thanks for reaching out in our Community forum. I understand that it’s not always the best time to run an online business. I’m more than happy to provide you with the next best steps.

Before we begin, may I ask for your reason for shutting down your account? I would be happy to assist with any setbacks you may have faced. Or, if you have feedback, that would be greatly appreciated. If you decide to proceed to close your account, you can follow these steps:

  1. From your Shopify admin, go to Settings > Plan.

  2. Click Cancel subscription or Pause or deactivate store.

  3. If applicable, review the options to pause your subscription, or start a new store.

  4. If you still want to deactivate, then click Cancel subscription and close store or Deactivate store.

  5. Select a reason for the deactivation, and then click Continue.

  6. Enter your password, and then click Close store or Deactivate now.

Before deactivating your account, please read over the following document for consideration: Cancel your Subscription and Deactivate your Shopify store. Please know that you can still re-open your store or view your past bills, and your store’s information is guaranteed for 2 years. You can also re-open your store and pause your plan.

Let me know if you have any questions about that. I’m more than happy to help!

3

@Luna_1

My store is not geting deactivate. Please tell Shopify team for delete my data and everything automatically.

4

Hey, @dsehrawat .

Thanks for getting back to me with that additional context. I definitely understand the importance of being able to deactivate your account.

We will need to access your account to assist you. At this time, we are unable to provide account-specific support through the Community. Please visit our Help Center and log in to your account to create a support request through live chat, email, or callback. Once you have logged in to your account, type your request in ‘Ask about a topic’, scroll down to ‘Get Support’, and then click ‘Continue.’ From there, you can submit your request to speak with an advisor.

Please let me know if you have any questions in the meantime.

5

@Luna_1

I can give you my shopify id or password. After That could you please delete my store.

6

Hey, @dsehrawat .

Although I would love to help, I won’t be able to do that for you through the Community. You will need to reach out through our Help Center and one of our advisors will be more than happy to assist you.

Warmly,