I subscribed to the $1 plan for a month, but now I want to deactivate my store. However, the platform is not allowing me to deactivate it or remove my card. I no longer wish to continue with this store, but due to continuous failed transactions, my card is at risk of being blocked. Please assist me in resolving this issue.
Topic summary
A user subscribed to Shopify’s $1/month plan and now wants to deactivate their store but is unable to do so or remove their payment card from the account.
Key Issues:
- Platform prevents store deactivation
- Cannot remove credit card from payment methods
- Experiencing continuous failed transaction attempts
- Concerned their card may be blocked due to repeated failed charges
Current Status:
The issue remains unresolved with no responses yet. The user is seeking assistance to either deactivate the store or remove their payment method to prevent further transaction attempts.