How can I remove the background element from my header?

Store Design

Topic summary

A user seeks help removing a background element from their website header, which they’ve already made transparent. They want the header to match a reference photo they provided.

Current Status:

  • Two support representatives have offered assistance
  • Both requested the website URL to diagnose the issue
  • The user attempted to share their site address but encountered a word filter restriction
  • They provided an email address as an alternative contact method

Next Steps:

  • User needs to share their store URL (with password if applicable) so support can examine the header and suggest a solution
  • Discussion remains open pending this information
Summarized with AI on November 24. AI used: claude-sonnet-4-5-20250929.
1

Hi, I wanted to delete the background element behind my header. I already made my header transparent but I want it to be like on this photo:

How it is:

:grin: :+1:

2

Hello,

I can help if you share your website address.

Love to you.

3

Could you contact me throu e-mail
jankucharski310@gmail.com

The word thats in my websites name ,is not perrmited".

4

Hello @Janek0921

Could you please share your store url ( with pass if your store password is enabled ) then I can see and suggest something for you?

Best regards,
GemPages Support Team