How can I remove the billing address from checkout on Shopify Plus?

Shopify Plus
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Topic summary

  • Goal: Remove the billing address field from a Shopify Plus checkout for a digital-only (eBook) store.

  • Rationale: Merchant believes requiring a billing address hurts conversion and raises privacy concerns; name and email should suffice for a digital product.

  • Context: On standard Shopify plans, checkout fields are locked and billing address is commonly used for fraud prevention. The merchant has read claims that Shopify Plus may allow manual checkout customization to remove it.

  • Attempts so far: Contacted Shopify Support via chat and email; support said it cannot be done. Merchant is seeking an expert who has implemented this on Plus.

  • Latest update: A respondent offered to help and requested the checkout URL to review.

  • Status: Unresolved. Conflicting information remains about whether Shopify Plus customization can fully remove the billing address; awaiting expert assessment and next steps.

Summarized with AI on January 31. AI used: gpt-5.
1

Hello everyone,

I’m on Shopify Plus and I’m only selling a digital product (eBook). I would like to remove the billing address from check out. I think it can be manually coded into Shopify Plus check out. Is there a Shopify expert here who has already done this and who I can reach out to please?

It’s really important and I would highly appreciate it! Thanks in advance!

Kind regards

(I’ve already seen quite a few posts on here saying that people would like to remove the billing address from check out, then the answers say it cannot be done on normal Shopify plan since the check out area is secured and usually address is collected to prevent fraud. But then the Shopify experts in the comment section state that on Shopify plus it can be manually coded to remove billing address from check out. However so far I could not find out how exactly this is done. I have reached out to Shopify support via chat and email but the agent said it couldn’t be done. So many experts here state otherwise though. So please, experts, reach out to me!)

I would like to remove the billing address because it hurts conversion rates as customers are usually not required to add their personal information for purchasing a digital product on other websites. It annoys them and is a privacy concern. Name and email address is enough for an e-book.

2

I think I can help, can you share your checkout URL.

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