How can I remove the billing address requirement for free quote requests?

Shopify Discussion

Topic summary

A user wants to remove the billing address requirement during checkout for free quote requests, as it’s negatively impacting conversion rates. Currently, visitors add a product to their cart with customizations and check out for free, but the billing address field creates friction.

Recommended Solution:

  • Implement a ‘request a quote’ feature using custom code or a Shopify app
  • This replaces the ‘add to cart’ button with a ‘request a quote’ button for specific products
  • Customers submit details via email instead of going through checkout
  • Additional quote details can be collected, and draft orders can be auto-created

This approach bypasses the standard checkout process entirely, eliminating the billing address requirement while maintaining the quote request functionality.

Summarized with AI on November 15. AI used: claude-sonnet-4-5-20250929.
2

Hi there - we would recommend you use ‘request a quote’ coding (via custom code or an app) that allows you to change your ‘add to cart’ button to a ‘request a quote’ button for certain products. Additional detail with the quote can be solicited, and it will send you an email instead of going to checkout (draft orders can even be auto created).

Cheers.

WhiteWater Web